Contact Us

At Crowned Bag, we value every customer and are committed to providing friendly, reliable, and timely support. Whether you have a question about a product, an existing order, shipping, returns, or anything else, our team is ready to assist you.

Customer Support

Email: support@crownedbags.com

Business Hours:

Monday – Friday: 9:00 AM – 4:00 PM (Eastern Time)

Saturday & Sunday: Closed

We aim to respond to all customer inquiries within 1 business day.

Business Address

Crowned Bag

3838 Maple Avenue Brooklyn, New York 11224 United States

How Can We Help?

Feel free to contact us regarding:

  • Questions about our products
  • Order status and tracking
  • Shipping inquiries
  • Returns and refunds
  • Payment questions
  • Product availability
  • Account assistance
  • General feedback or suggestions

Our goal is to make your shopping experience as smooth and enjoyable as possible.

Before Contacting Us

To help us assist you more quickly, please include the following information whenever possible:

  • Your full name
  • Order number
  • Email address used for the purchase
  • A detailed description of your inquiry
  • Photos (if reporting a damaged or incorrect item)

Providing this information allows us to resolve your request more efficiently.

Order Support

If you're contacting us about an existing order, please include your order number in your message. This helps our support team locate your order quickly and provide accurate assistance.

Returns & Refunds

If you wish to request a return, please contact us within 30 days of delivery. Items must be unused, in their original condition, and include all original packaging and accessories.

Our team will provide return instructions after reviewing your request.

Shipping Questions

If you have questions about shipping or delivery, please include your order number when contacting us.

Typical delivery includes:

  • Handling Time: 2–4 Business Days
  • Transit Time: 10–12 Business Days

Estimated total delivery time is approximately 12–14 business days.

Business Commitment

At Crowned Bags, customer satisfaction is our priority. We continuously work to provide quality products, secure shopping, reliable service, and prompt support.

We appreciate your trust and thank you for choosing Crowned Bags. We look forward to assisting you whenever you need us.