Privacy policy

Effective Date: July 1, 2026

At Crowned Bag, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect certain types of information, including:

Personal Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify Payments)
  • Order history
  • Customer support communications

Automatically Collected Information

When you browse our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Products viewed
  • Referral source
  • Date and time of your visit
  • Shopping behavior on our website

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Verify and secure transactions
  • Communicate order updates
  • Improve our website and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations
  • Respond to customer inquiries

We only collect information necessary to operate our business and provide our services.

Payment Information

All payments are securely processed through Shopify Payments and its authorized payment partners.

Crowned Bag does not store your complete credit card or debit card information on our servers. Payment information is encrypted and handled using industry-standard security practices.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website performance
  • Improve website functionality
  • Measure marketing effectiveness
  • Provide a smoother shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

How We Share Information

We do not sell or rent your personal information.

We may share information only when necessary with trusted service providers, including:

  • Shopify
  • Shopify Payments
  • Shipping carriers
  • Payment processors
  • Fraud prevention services
  • Analytics providers
  • Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

Data Security

Protecting your personal information is important to us.

We use reasonable administrative, technical, and organizational safeguards to protect customer information against unauthorized access, misuse, alteration, or disclosure.

Although we work hard to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Marketing Communications

If you subscribe to receive promotional emails, we may occasionally send updates regarding:

  • New arrivals
  • Promotions
  • Special offers
  • Store announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Your Privacy Choices

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of eligible personal information
  • Withdraw marketing consent
  • Request information regarding how your data is used

We will respond to reasonable requests in accordance with applicable laws.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will promptly delete that information.

Third-Party Services

Our website may contain links to third-party websites or services.

Once you leave Crowned Bag, the privacy practices of those websites are governed by their own policies. We encourage you to review their privacy policies before providing personal information.

Order and Account Information

Information related to your purchases may be retained for accounting, legal, tax, fraud prevention, and customer service purposes, as required by applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will become effective immediately upon publication on this page. The Effective Date at the top of this policy will also be updated accordingly.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team.

We are committed to responding to privacy-related inquiries in a timely and professional manner.